Privacy policy

Data controller

The controller is Lintelab, registered with the Dutch Chamber of Commerce (KVK) under number 98178229.

For any request about your data write to [email protected].

What data we process

• Contact and quote forms: name, company, email, phone, website, chosen package and budget, message.
• Live chat: the messages you write and your email, if you leave it. An operator may reply and you can receive the transcript by email.
• Site analysis: the address you enter and the public technical data of the page (headers, response times, HTML content). We never access private areas.
• Client area: name, email, company, managed sites, invoices and support requests.
• Technical data: IP address and request information, used for security, abuse prevention and rate limiting.

Why we process it and on what basis

• Answering your requests and preparing quotes: pre-contractual steps or contract (Art. 6(1)(b) GDPR).
• Delivering services, the client portal and managed hosting: performance of the contract.
• Invoicing and tax obligations: legal obligation (Art. 6(1)(c)).
• Site security, abuse and spam prevention, running the analysis tool: legitimate interest (Art. 6(1)(f)).
• Any optional communications: consent (Art. 6(1)(a)), which you can withdraw at any time.

Site analysis tool

To give consistent results we remember the technical result of a scan for a few hours. The result concerns the analyzed site, not you personally.

To limit abuse we briefly keep your IP address in memory, without storing it.

Who we share it with

We don't sell your data. We share it only with providers that help us deliver the service (hosting and infrastructure, email delivery, communication tools), who act as processors under an appropriate contract, and with authorities when the law requires it.

Transfers outside the EEA

If a provider processes data outside the European Economic Area, we do so only with appropriate safeguards, such as the European Commission's standard contractual clauses.

How long we keep it

For as long as needed for the purpose it was collected. Contact requests and chats are kept while they are needed to handle the request and resulting relationship. Accounting records are kept for the period required by law (7 years in the Netherlands).

Your rights

You can ask for access, rectification, erasure, restriction, portability and objection, and withdraw consent, by writing to [email protected]. We reply within one month.

You also have the right to lodge a complaint with a supervisory authority: in the Netherlands this is the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl), or the authority in your country of residence.

Security

We use encrypted connections (HTTPS), protected access and permission checks. No system is one hundred percent secure: if a breach affecting you occurs, we notify you as the law requires.

Cookies

The site uses only the technical cookies and storage needed to work. Details are in the cookie policy.

Changes

We may update this policy. The date at the top shows the latest version.